Internet outage in the auditorium, teachers transferred mid-way: Lessons from scaling to 44 schools and how the team responded

Running activities in an auditorium with 200-500 students taking part at the same time often causes the school’s internet signal, or mobile phone connections being used simultaneously nearby, to fail or slow down. In addition, when a director assigns a teacher to oversee an activity and that teacher is not yet familiar with the team, they may sometimes hesitate to ask questions when something is unclear. When a teacher is transferred or replaced without notifying the team in advance, activities may also be delayed or disrupted. Meanwhile, a number of small schools still lack usable teaching equipment, such as computers and projectors, as well as sufficient classroom space.

To address these barriers, the team adapted teacher training to take place individually at times convenient for each teacher, and allowed teachers to request another session if other commitments got in the way or they forgot the steps for running an activity. The team made activities as easy to access as possible through links and QR codes that students can scan to learn both inside and outside the classroom. When school equipment fails, the team sends a link to the teacher leading the activity to share with students, who can then access the learning activities in turn. The team also allows students to continue the work as homework. At schools with insufficient equipment, the team supports students in working in groups and taking turns using a computer or phone, or teachers can help enter information for students who cannot do it themselves. The team has also prepared a guide explaining how to run activities and use the Jaidee Chatbot website, which teachers can review on their own.